Basic and Pro can be paid monthly or yearly. This guide explains how the yearly option works, what happens to your tokens, and how to move between plans and billing periods. For plans and tokens in general, see tokens and plans and token validity; current prices are on the pricing page.
How does the yearly subscription work?
- You pay once for 12 months. The yearly price is 12 times the monthly price, without a discount, so the yearly option is about convenience, not savings.
- Your plan tokens are still loaded every month: Basic's monthly amount on Basic yearly, Pro's on Pro yearly. Like monthly plans, unused plan tokens do not carry over to the next month; tokens from packs and gifts are not affected.
- The subscription renews automatically for another year on the renewal date unless you cancel. You get reminders 15 days and 7 days before a yearly renewal (3 days before a monthly one).
- If you cancel, you keep using the plan until the end of the paid year. There is no partial or full refund for a yearly period that has started.
Can I upgrade from Basic yearly to Pro yearly?
Yes, at any time. Choose "Upgrade to Pro yearly" on the billing page. The price is the Pro yearly price minus what you paid for the remaining days of your Basic year, and the screen shows the calculation before you pay. When the payment goes through:
- your plan becomes Pro immediately and a new Pro year starts that day,
- this month's plan tokens are refreshed to the Pro amount,
- gift tokens and tokens you bought are kept.
Discount codes cannot be used on an upgrade.
I am on Basic yearly but want Pro monthly. What can I do?
Because there are no refunds on yearly payments, you cannot switch to Pro monthly in the middle of the year. The billing page offers three options instead:
- Buy an extra token pack: your Basic plan continues and you add tokens as needed.
- Upgrade to Pro yearly as described above.
- Start Pro monthly when Basic yearly ends: Basic continues until the end of your year; on that day the Pro monthly fee is charged to your saved card and your plan becomes Pro monthly, which you can cancel whenever you like.
How do downgrades and switching to monthly work?
Downgrading (for example Pro yearly to Basic) and switching from yearly to monthly take effect at the end of the paid term. Choose "Switch at the end of the term": your current plan continues until that date, and on that day the new plan's fee is charged to your saved card. The billing page shows the scheduled change, and you can remove it until then with "Remove scheduled change". A saved card is needed so that the payment can be taken on the renewal day.
What if I am on a monthly plan and buy a yearly one?
The new plan starts the day you buy it. The app shows a message first: your current subscription is paid until a certain date, the new plan's payment is taken today and its period starts today, and the remaining time of the current period is not transferred or refunded. If you want to avoid overlap, switch close to your monthly renewal date.
Discount codes and app store subscriptions
A discount code can be valid for monthly, yearly or both periods; the code tells you if it does not apply. If you subscribed through the App Store or Google Play, plan changes and cancellation are handled in your store account settings.
Frequently asked
Do I get all twelve months of tokens at once on a yearly plan? No. The plan's monthly amount is loaded each month, the same as on a monthly plan.
Can I get a refund if I cancel a yearly plan early? No. You keep the plan until the end of the paid year, and no partial or full refund is made for a year that has started.
Will my purchased tokens disappear when my plan changes? No. Purchased and gift tokens are kept through upgrades, downgrades and renewals and follow their own validity periods.