Yeşilçam Studios runs on the Lodos account system: one account, one token wallet, one set of agreements shared by every studio. The agreements you accept are short, readable, and available in Turkish (binding) and English; the app shows the English text with a note in other languages. This guide explains what you accept and when, how you are charged and invoiced, and exactly what can be refunded.

At sign-up

You accept the Terms of Service and the Privacy Policy with one checkbox that names both. Both documents open inside the sign-up form rather than in a new tab, so you can read them without losing your place. The acceptance is recorded with the document version, so if a document changes later there is a record of which text you agreed to. Signing in with Google follows the same step.

At purchase

Before paying for a plan or a token pack you approve the Preliminary Information Form, the Distance Sales Agreement and the Cancellation and Refund Policy, again with one checkbox that names all three. Because pricing">tokens are delivered instantly and subscriptions start immediately, there is no statutory right of withdrawal; the documents say so plainly, and the same sentence tells you what is refundable anyway. The card form sends your card data straight to the payment provider, where the bank verification happens; card numbers are never stored by us.

Plans and packs

A plan gives you a monthly token allowance, a cost multiplier and a storage limit. Standard is free; Basic and Pro are paid monthly or yearly, and yearly billing carries a discount shown on the pricing page. Subscriptions renew until cancelled. Packs are one-time purchases that never expire while your account is active; the larger packs carry a bonus and are priced lower with a Basic or Pro plan. Everything is priced in TRY for the Türkiye market and USD elsewhere, and the pricing page reads the same live table the app uses.

Invoices

An e-Archive invoice is issued within seven days of each payment and sent to your account e-mail. Prices include VAT. If the e-mail on your account is wrong, correct it before buying, because the invoice goes to the address on file.

How charges work day to day

Production is paid in tokens. A job shows its token cost before you start it, the cost is deducted when the job is queued, and if the job fails on our side the tokens come back to the wallet automatically. Tokens are spent from the monthly allowance first and from packs when the allowance runs out. Your balance is always visible at the bottom of the left menu; Tokens & Plan opens plans, packs and the purchase form.

Refunds

  • Unused token packs: refundable within 14 days if no token from the pack has been spent.
  • Subscriptions: cancel any time; access and the allowance continue to the end of the paid period, and there is no pro-rata refund for the remainder.
  • Failed generations: tokens return to the wallet automatically when the failure is on our side, whether it is a single scene, a lip-sync or a whole director run.
  • Unused cast sheet slots: when a story has fewer than five characters, the unused slots charged at creation are refunded automatically.

What is not refundable: tokens already spent on completed operations, including a film you decided you do not like. The Ready screen exists so that the expensive part is never started without the exact price in front of you.

Cancelling a subscription

Open Tokens & Plan and cancel. The plan stays active until the end of the current period, with its allowance and multiplier, and does not renew. Packs you bought stay in the wallet; their tokens do not expire with the plan.

Where to find the documents

All six documents (Terms of Service, Privacy Policy, Cookie Policy, Preliminary Information Form, Distance Sales Agreement, Cancellation and Refund Policy) are on the website under Legal, and inside the app wherever you are asked to accept one. Documents are versioned; the app always shows the published version and records the version you accepted.

Frequently asked

Do I have a right of withdrawal after buying tokens? No. Tokens are delivered instantly and subscriptions start immediately, so the statutory right of withdrawal does not apply; an untouched pack is nevertheless refundable within 14 days.

When do I receive my invoice? An e-Archive invoice is issued within seven days and sent to your account e-mail, with VAT included in the price.

Is my card stored? No. Card data goes straight to the payment provider for bank verification and is never stored by Yeşilçam Studios.

Which language of the agreements is binding? Turkish. English is provided, and other languages see the English text with a note.